Refund policy

Effective date: [EFFECTIVE DATE]

We want you to be satisfied with your Juggas glasses. If they are not right for you, you may return them under the terms below.

Return window

You have 30 days from the date of delivery to request a return.

What can be returned

We accept returns of both defective and non-defective products.

To be eligible, the item must be:

  • In new, unused condition
  • Returned in its original hard case with all included accessories — charging dock, cable, lens cloth and setup card
  • In its original packaging

Items returned with damage caused by use, lens scratches from normal wear, or with accessories missing may be refused or subject to a partial refund.

Exchanges

We accept exchanges. If you would like a different finish or frame size, request an exchange using the process below and we will ship the replacement once your return is received.

How to start a return

  1. Email support@juggas.com with your order number and the reason for the return
  2. We will reply within one business day with return instructions and the return address
  3. Ship the item back to the address provided

Please do not ship items back without contacting us first — unauthorised returns may not be processed.

Return shipping cost

Return shipping is the customer's responsibility. You are responsible for arranging and paying for return postage. We recommend using a trackable service, as we cannot issue a refund for an item that does not reach us.

If your item arrived defective, damaged or incorrect, contact us and we will cover the return shipping cost.

Restocking fees

We do not charge restocking fees.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5 business days of approval. Depending on your bank or card issuer, the funds may take a further 5–10 business days to appear on your statement.

Original shipping costs are not refunded, except where the item was defective, damaged or sent in error.

Damaged or incorrect items

Inspect your order on arrival. If the item is defective, damaged or not what you ordered, contact us within 7 days of delivery at support@juggas.com with photographs. We will arrange a replacement or a full refund at no cost to you, including return shipping.

Cancellations

Orders can be cancelled at no charge before they are dispatched. Email support@juggas.com as soon as possible. Once an order has shipped, it must be handled as a return.

Contact us

Address: 4131 N Central Expressway, Dallas, Texas, 75204, United States
Email: support@juggas.com
Phone: +1 346-419-9334

Support hours (Central Time) Monday – Friday: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 4:00 PM Sunday: Closed